Recognising fraud

How to know when you're dealing with a fraudster

Fraudsters use a whole range of tricks to try and steal your money. Often, they'll try to gain your trust and persuade you to share your personal details. This is known as social engineering. Bear in mind that fraudsters are always coming up with new tricks, so be sure to arrange your banking carefully and always stick to the 5 security rules.

For example, we would never ask you

to give us your security codes
to send us your card
to transfer money by phone
to log in directly to the ABN AMRO app or Internet Banking using a link
to transfer money using a link in an email or text message
to install software (such as AnyDesk, TeamViewer or LogMeIn) that allows us to remotely control your computer, tablet or smartphone
to hand over your debit card when we visit you

Do you comply with the 5 security rules? Know what you should and shouldn't do

What fraudsters often do

Purchase fraud

Some offers seem too good to be true. Fraudsters use steep discounts, fake online shops and clever tricks to get you to buy something quickly. Unfortunately, you receive nothing at all.

Investment fraud

Investment fraud is when someone tries to sell you an investment over the phone or by email. This person promises fast returns, but while you might indeed make a profit on your first investment, you are quickly enticed into depositing large amounts.

Fraud by phone

Fraudsters may call you and pose as employees of a bank or another well-known company (spoofing). They often do this after you have received a phishing email and entered your details.

Smishing

Smishing is a scam carried out via text message, WhatsApp or another messaging service. Scammers pretend to be a bank, government agency or parcel delivery company. They use a link to direct you to a fake website. This is how they try to steal your details.

Links or attachments with a virus

If you click a link or attachment from a fraudster, your computer may be infected with a virus (also known as malware). This will give the fraudsters access to your bank accounts and your money.

Debit card fraud

In cases of debit card fraud, you are asked to send your debit card. Never do this. Also be careful when you withdraw cash from an ATM, as fraudsters will sometimes try to distract you and quickly swap your card.