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Identification via the ABN AMRO app

Simple with your smartphone or tablet

Will you be identifying yourself via the ABN AMRO app? We'll show you here how this works.

  • You'll get an email with instructions. You'll also get a text message with a unique activation code.
  • You'll need valid identification and a smartphone or tablet.
  • It takes about 10 minutes to identify yourself. You can do this at a time and place of your choosing.

Here's how to identify yourself

Step 1: Download the ABN AMRO app

Mobiel Bankieren app

 

 

Step 2: Follow the steps in the email

Follow the steps in the email. You'll get a text message with a personal activation code. You need this to continue.

Please note that the code you'll get is personal. Use only the code you get directly from us. If you use a different one, we won't be able to identify you.

Step 3: Get your ID

The identity documents you can use are:

  • Passport (does not have to be Dutch)
  • Driving licence (Dutch) Rijbewijs (Nederlands) 
  • ID card (Dutch or European)
  • A residence permit of one of these types:
    • Type I: Ordinary temporary residence permit 
    • Type II: Ordinary permanent residence permit 
    • Type III: Asylum temporary residence permit
    • Type IV: Asylum permanent residence permit 
    • Type V: EU long-term residence permit for long-term resident 
    • EU/EEA type: Community citizen's residence card 
    • EU/EEA family member card: residence card for family of Community citizens

Please note that we will not accept a photo or a copy of your identity document. A scan displayed on a monitor will not be accepted either.

Step 4: Scan your ID


Follow the instructions on the screen to make a good scan of your ID. Here are a few tips:

  • Are you identifying yourself with a driving licence, ID card, or  residence permit? Then please scan both the front and the back. 
  • Make sure all the details on the ID can be seen. 
  • Make sure the scan is clear and not overexposed. 
  • Make sure that your ID is still valid.
Step 5: Take a picture of yourself

This is only for control purposes. It shows us that you are the person on the ID. We will not use the photo for anything else. Here are a few tips:

  • If you wear glasses, take them off when you're taking the photo.
  • Make sure the background is not too busy and that there's enough light.
  • Keep your head still and within the frame. The system counts down, starting at 3.
Step 6: You're done

Your details will be sent. You'll see a confirmation that you're done.

Here's how to identify yourself

Mobiel Bankieren app

 

 

Follow the steps in the email. You'll get a text message with a personal activation code. You need this to continue.

Please note that the code you'll get is personal. Use only the code you get directly from us. If you use a different one, we won't be able to identify you.

The identity documents you can use are:

  • Passport (does not have to be Dutch)
  • Driving licence (Dutch) Rijbewijs (Nederlands) 
  • ID card (Dutch or European)
  • A residence permit of one of these types:
    • Type I: Ordinary temporary residence permit 
    • Type II: Ordinary permanent residence permit 
    • Type III: Asylum temporary residence permit
    • Type IV: Asylum permanent residence permit 
    • Type V: EU long-term residence permit for long-term resident 
    • EU/EEA type: Community citizen's residence card 
    • EU/EEA family member card: residence card for family of Community citizens

Please note that we will not accept a photo or a copy of your identity document. A scan displayed on a monitor will not be accepted either.


Follow the instructions on the screen to make a good scan of your ID. Here are a few tips:

  • Are you identifying yourself with a driving licence, ID card, or  residence permit? Then please scan both the front and the back. 
  • Make sure all the details on the ID can be seen. 
  • Make sure the scan is clear and not overexposed. 
  • Make sure that your ID is still valid.

This is only for control purposes. It shows us that you are the person on the ID. We will not use the photo for anything else. Here are a few tips:

  • If you wear glasses, take them off when you're taking the photo.
  • Make sure the background is not too busy and that there's enough light.
  • Keep your head still and within the frame. The system counts down, starting at 3.

Your details will be sent. You'll see a confirmation that you're done.

Frequently asked questions about online identification

Is it safe to identify myself online with a code?

Yes, it's safe. We do everything we can to keep your data safe. So, all data is encrypted and transmitted via a secure connection. To check this, take a look at the url. Secure urls start with 'https://' (the"s" stands for  "secure"). The activation code you'll get via SMS is also safe to use.

You can find more information and tips on this page.

What do I do if my activation code doesn't work?

Enter the activation code exactly as you got it from us. For security reasons, your activation code is valid for 14 days. 

Is your code expired? Then you'll get a text message with a new activation code. 

Having trouble? If you have any questions, please get in touch with us.

I've lost my activation code. What do I do?

No problem. For security reasons, you can use the activation code only temporarily. Is your code expired? Then you'll get another text message with a new one.

Don't want to wait? Then please get in touch.

I don't have a smartphone or a tablet. What do I do?

No problem. You can also use someone else's smartphone or tablet. Follow the instructions in the email. 

Would you prefer someone to stop by and identify you? This is an option, through our partner AMP. They are specialists in on-site personal identification. They can visit you at home, at work, or at any other location in the Netherlands. The AMP employee will guide you through the process. 

To make an appointment with AMP, you'll need an order number. Please get in touch with us to get your number.

I don't want to identify myself online. What do I do?

No problem: you can also make an appointment with AMP. Then someone will stop by and identify you. ABN AMRO works with AMP, a specialist in personal identification on location. You decide whether this will happen at your home or at another address. The AMP employee will guide you through the process.

To make an appointment with AMP, you’ll need an order number. Please get in touch with us to get your number.

I cannot take a picture of my ID or a picture of myself. What do I do?

Please take your time follow the instructions. Both for taking a photo of your ID and of yourself. Still having trouble? Please get in touch with us.

Can ABN AMRO close my account if I do not identify myself? And if so, what happens then?

We must know the identity of our clients and check their proof of identity (ID) on an ongoing basis. This is stated in the Money Laundering and Terrorist Financing (Prevention) Act. By doing so, we know who we are offering our products and services to. It also helps us to fight financial crime. Like for instance misuse of your identity. 

If we do not have a current ID for you, and if you do not identify yourself after multiple requests, we can no longer provide you with products or services. We will then have to reassess and possibly terminate our relationship with you. In that case you will get a message from us. 

Curious about what we do to prevent financial crime? Then please see the Know Your Client page.

I can't manage this. What do I do?

If you can't manage, please get in touch with us.

About your privacy when it comes to identification

What does ABN AMRO do with my personal data?

If you're an ABN AMRO client, we use your personal data. We take all necessary precautions in doing so. There are rules on that, and we stick to them. 

We are not allowed to retrieve or use your personal data without a valid reason. It's in your interest and ours that we have your data. This ensures that you can bank safely. 

Want more information about how we process your personal data? Then please read our privacy statement.

What does ABN AMRO do with my photo?

If you identify yourself with your smartphone, we will also ask you to take a picture of yourself. We save this photo together with the copy of your proof of identity. The law requires us to be able to show that we have properly identified and verified our clients. We will not use the photo for anything else.

Can ABN AMRO ask me for my Dutch personal identification number (BSN)?

Yes we can. We are allowed  to do so if you are an ABN AMRO client. Or if the company you direct has a bank account with us. The law requires us to pass on information about our clients to the Dutch tax authorities. This can be information about loans, interest rates, and accounts. To do this, we need these clients' BSNs. We also need the BSNs of clients and directors for the Dutch Central Bank's deposit guarantee scheme. That's why we also need your BSN if you are a director of a company that has a bank account with us. 

Do you want more information on the BSN? Then please visit the website of the Dutch Data Protection Authority (in Dutch).

Are you only the director of a company that is a client of ABN AMRO, or are you also a private client?

Are you only a director of a company that is a client of ABN AMRO? Then we will use your identification only for that purpose. Are you also a private client of ABN AMRO? Then we will use your identification for that purpose as well. In that case, you need to identify or re-identify yourself once for both relationships with the bank.