As a creditor, a SEPA direct debit allows you to debit one-off or recurrent amounts from your clients. You are only permitted to do this once your clients have given their consent in the form of a mandate. This page tells you all you need to know about direct debits and what to do in the event of changes.
There are various ways of submitting a direct debit. If you already know when you want to debit from the client, see below for when you need to submit the instruction to us.
Submit SEPA direct debit batches in the pain.008 (xml) file format.
SEPA direct debits can be refused, revoked or refunded. This can be initiated by your client or by you.
You can make direct debits from clients in all SEPA countries. These are the countries of the European Union, plus some others.
Please note that you must accept direct debits from all IBANs. You can’t refuse a mandate or a direct debit because the IBAN is from another country. Your systems must be able to process direct debits with IBANs from all SEPA countries.
SEPA direct debits are always in euros. Some SEPA countries have a currency other than the euro. Banks in those countries may only be able to process SEPA direct debits from a euro account and not from an account in the local currency. This may vary from one bank to another.
If you want to start using eMandates, change the limits of your direct debit contract or add an additional direct debit type, please contact us to change your direct debit contract.
If you or your client want to change an existing mandate, you will to get approval again. Bear in mind the rules for that.
For a SEPA direct debit contract, you pay a monthly subscription fee and a fee per executed direct debit instruction and direct debit batch. You also pay a fee for refused or refunded direct debit transactions and correction entries. The fees do not differentiate between SEPA core direct debits and SEPA business-to-business direct debits.
As well as the costs for your direct debit contract and the processing of direct debit transactions, you pay a subscription fee for using eMandates and a fee for each new or changed mandate.
The costs you incur for linking eMandates to your website are at your own expense.
