Know Your Client screening

preventing financial crime

ABN AMRO is committed to preventing misuse of bank accounts and other financial products. It's an important societal duty, and we're legally required to do it. That's why we investigate transactions and regularly check the identity and personal information of our clients. This is called client investigation.

Participate in client investigation

As a bank, we can help make society safer. We have a 'gatekeeper role'. This means we actively look for signs of money laundering and terrorism financing. And also for signs of human trafficking or exploitation.

To do this, we regularly check the personal information and transactions of all our clients. Have we asked you to verify your personal information or provide your ID? Please cooperating with client investigation. This way you help us make banking safer.

Screening transactions and identity

Every day, staff from our Know Your Client Desk and Transaction Monitoring Desk review client data and transactions. Is there something we want to know more about? Then you'll receive an email or letter from us. Or we might call you.

We may ask you for example:

what work you do
where the money in your account comes from
to explain certain transactions

There's nothing to worry about. Sometimes, we just need more information to complete your file.

Verification of personal data

We may ask you to provide your ID or to check your personal data. This helps us to know who uses our products and services and products. Also, we need your correct data to send your confidential mail to the right place.

We are also required by law to regularly check your personal data. This is stated in the Dutch Money Laundering and Terrorist Financing (Prevention) Act.

We are expected to have the following personal data on file:

your full name
your date of birth
your address
a copy of your of ID
the country where you pay taxes
your citizen service number (BSN)

Email addresses

Which email addresses do we use?

The Know Your Client Desk and the Transaction Monitoring Desk can use the following email addresses:

kyc.desk.retail.banking@nl.abnamro.com (KYC Desk clients)
kyc.desk.retail@nl.abnamro.com (KYC Desk clients)
kycdesk.ncto.retailbanking@nl.abnamro.com (KYC Desk NCTO new clients)
contactteam.tm@nl.abnamro.com (Transactie Monitoring Desk)
contactteam.tm@nl.abnamro.com (Client Outreach Team)
GroupCDDsupport@nl.abnamro.com (KYC Centre/Group CDD)

For business clients we use different email addresses. You can find them here.

Any questions about your personal data?

Please call our Personal Data Service Desk . We are happy to help.

Globally, about 274 million euros circulate in criminal transactions every hour. This includes money laundered or used for terrorism. And also money earned by criminals through human smuggling or exploitation. We can't accept the misuse of bank accounts for these purposes. That's why we screen all our clients and investigate their transactions. We share our knowledge and experience with other banks and law enforcement. This way, we help make society safer.

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