Service and contact

Is your debit card lost, stolen of swallowed by an ATM? You can request a replacement debit card yourself in the app of Internet Banking.

• Open your app and select 'Cards'. Select your debit card and then choose 'Replace' to request a new debit card.
• You can also request a replacement card in Internet Banking. Use the button below and log in using the QR-scanner with the app. 

While you wait for your new debit card you might need to pay in a store in withdrawal cash. Here is how you can still pay:

• You can withdrawal cash with the using Google Pay or Apple Pay. Read more on the Contactless withdrawals and deposits page.
• Paying in a store can also be done by Google Pay, Apple Pay or wearables.