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Logging in with more than one profile
Logging in with more than one profile
Do you share your device with someone else? Or do you have both a private and a business account with us? Then you can add an additional profile to the app. You can log in separately with each profile, as each profile has its own account and its own identification code. You can also give each profile its own photo if you want to.
Here's how it works
Do you see a picture of a cyclist on the login screen? Then follow these steps:
- Go to the login screen of the app
- Swipe the logo or your photo to the left until you see 'Manage profiles'
- Tap 'Add profile' and follow the steps
Don't see a picture of a cyclist on the login screen? Then follow these steps:
- Go to the login screen of the app
- Tap the logo or your photo
- Tap 'Add profile' at the bottom and follow the steps
Good to know
If you set more than one profile, logging in with your fingerprint or with face recognition will be disabled. You will then only be able to log in with the identification code.
Logging in with more than one profile
Do you share your device with someone else? Or do you have both a private and a business account with us? Then you can add an additional profile to the app. You can log in separately with each profile, as each profile has its own account and its own identification code. You can also give each profile its own photo if you want to.
Here's how it works
Do you see a picture of a cyclist on the login screen? Then follow these steps:
- Go to the login screen of the app
- Swipe the logo or your photo to the left until you see 'Manage profiles'
- Tap 'Add profile' and follow the steps
Don't see a picture of a cyclist on the login screen? Then follow these steps:
- Go to the login screen of the app
- Tap the logo or your photo
- Tap 'Add profile' at the bottom and follow the steps
Good to know
If you set more than one profile, logging in with your fingerprint or with face recognition will be disabled. You will then only be able to log in with the identification code.